Well today turned out to be a frustrating day at times!
This morning I had a message from another member of staff to say they were unwell...suffice to say I think there must be 'something' going around. Don't panic it's completely non-covid in every way!
But it did mean we were a member of staff short plus I had my deputy manager completing the second half of an online course this morning. So it was all fun and games but we got through the morning unscathed and it just meant that rather than doing my usual work stuff I was actually working the floor and working directly with the children for a change.
As our afternoon session was a lot quieter than our morning I was still able to have my usual Tuesday afternoon off. After a spot of lunch it was time to take Molly out for some more driving experience. Now she is back home for a few weeks she has paid the necessary insurance to be able to drive my car and so between Simon and I we are trying to get her out and about as much as possible. And this week we are trying different routes to mix things up a little, and she continues to impress us both.
Back home and I had intended to get the ironing pile attacked but Simon reminded me that we needed to contact Amazon to see what we could do about the missing cupboard and the damaged cupboard. We had ordered three self assembly plastic cupboards for the garage; one had arrived and has been assembled, the second arrived but has major damage to the roof section making it unusable and the third has simply never arrived.
We had been given a cut-off date for delivery of yesterday so I contacted them to ask what happens next. So the non-delivered item was easy-peasy we get a refund - done. The damaged item however can only be refunded once it has been returned and here is where the fun and games started. Amazon very kindly sent me the return label...not paid postage, just the return label. I then had to sort out the necessary postage which Amazon said they would refund in due course...that's postage to Slovakia for a 16.5kg package. Well I managed to find a carrier that would deliver to Slovakia and was charging a reasonable amount but when inputting the details they wanted a contact name, email and phone number for where it was being delivered...which I didn't have. So once again I jumped online to 'chat' with Amazon. Let's just say trying to explain what the problem was and finding a resolution to said problem was rather challenging. In the end I was advised to return the damaged item to their returns centre in Scotland and because the delivery was within the UK I managed to find a carrier that didn't want all the information that had been requested for sending to Slovakia.
So we now have a package, with paid postage, waiting to be picked up tomorrow and sent to Scotland...we should then get refunded and our postage reimbursed...let's just watch this space and see what actually happens. The downside to all of this was that it took me most of the rest of the afternoon and I am still left with a pile of ironing!
And in amongst all that I find myself getting more and more frustrated with the lockdown that we still find ourselves in. And yes whilst we can do a lot of things there are still lots of restrictions in place that impact on how we do things and on businesses that are struggling. Yet all I seem to see and hear from around the world are countries that are lifting restrictions and getting back to normal and living their lives. Because I follow lots of different Disney social media I am very aware of what's happening in the US and am constantly hearing about more restrictions getting lifted, mask mandates going, social distancing disappearing, plexi-glass screens being removed, entertainment re-starting and more. And even in Europe we are hearing of countries lifting mask mandates and more, and yet here we are in the UK with most of the adult population having antibodies to covid through either past infection or vaccination, and still we cannot live our lives fully without restriction, without guidelines, without requirements...what is going on?
We should have had our freedoms restored by now and I worry that by delaying it we may never get them back.
See you tomorrow.